Terms and Conditions
1. Since all orders are custom and we can not restock items there are no refunds, exchanges or credits unless an item is incorrect or damaged. If you believe you have an item that needs to be replaced please contact us directly at RailroadBackdrops@Gmail.com or call us betweem 1pm and 9pm central time at 800-216-9202.
2. Due to the enormous expenses of keeping pre-printed inventory we custom print each backdrop once it is ordered. While we try to print and ship all orders within 3-5 business days, we are a small shop who's primary job is custom building model railroads for AffordableModelRailroads.com and therefore orders, especially larger orders can take up to 15 business days. If you need a rush order we can acomodate those for an additional fee.
3. While most backdrops are printed in sections 6 feet to 8 feet long, to be able to continue competetive pricing, backdrops 18" tall or under and 6 feet long or over we reserve the right to print the backdrops in multiple sections not less than 36" long.
4. All of the backdrop scenes are intended to be printed at a 4 to 1 proportion (length to height). If the size and scale ordered means a backdrop will result in a scene that is greater then or less then a 4 to 1 proportion (length to height) we reserve the right to crop, stretch or repeat and blend the scene at our discretion to fill your ordered length and scale. If the length to height ration of more than 5 to 1 or less then 3 to 1 you may want to contact us directly at RailroadBackdrops@Gmail.com or call 800-216-9202 between 1pm and 9pm central time for a custom order or you may want to consider ordering additional scenes to be blended together.
5. We are NOT resposible for orders damaged, lost, stolen or otherwise not received once shipped. All orders are shipped USPS priority mail with signature required so please be sure someone will be present at time of delivery. All orders over $500.00 will be shipped insured. If you want orders under $500.00 to be insured there is an additional fee at time of checkout.