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Terms and Conditions as of June 2018
We want you to be 100% satisfied with your product so if you have any questions, are unhappy with the quality or otherwise need to contact us do so at RailroadBackdrops@Gmail.com or call us between 1pm and 9pm central time at 800-216-9202.
Our materials, prints or adhesive DO NOT create bubbles after installation and we are NOT responsible for any bubbling. Please see our page titled INSTALLING BACKDROPS for the most common reasons and installation errors which can lead to bubbling.
Due to the enormous expenses of keeping pre-printed inventory we custom print each backdrop once it is ordered. While we try to print and ship all orders within 3-5 business days, we are a small shop who's primary job is custom building model railroads for AffordableModelRailroads.com and therefore orders, especially larger orders can take up to 15 business days. If you need a rush order we can accommodate those for an additional fee. Custom or blended orders will take longer.
While most backdrops are printed in sections 6 feet to 8 feet long, to be able to continue competitive pricing, backdrops 18" tall or under and 8 feet long or over we reserve the right to print the backdrops in multiple sections not less than 48" long.
All of the backdrop scenes are intended to be printed at a 4 to 1 proportion or 5 to 1 proportion (length to height). If the size and scale ordered means a backdrop will result in a scene that is greater then or less then this we reserve the right to crop, stretch or repeat and blend the scene at our discretion to fill your ordered length and scale. If the length to height ratio of more than 6 to 1 or less then 3 to 1 you may want to contact us directly at RailroadBackdrops@gmail.com or call 800-216-9202 between 1pm and 9pm central time for a custom order or you may want to consider ordering additional scenes to be blended together.
We are NOT responsible for orders damaged, lost, stolen or otherwise not received once shipped. All orders are shipped USPS priority mail with signature required so please be sure someone will be present at time of delivery. All orders over $700.00 will be shipped insured. If you want orders under $700.00 to be insured there is an additional fee at time of checkout.
The backdrop materials, print or self adhesive will NOT cause bubbles if properly installed. Please read fully and follow all adhesive manufactures direction as well all material we have on our Installation Page